add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

Q: My app is crashing, what should I do?

Q: My app is crashing, what should I do?

Email us, and if you can, it would really help us if you could send us the crash logs as well. 

Android crash logs:
The easiest way would be to use an app like Log Collector to send us the crash logs:
https://play.google.com/store/apps/details?id=com.xtralogic.android.logcollector

iOS crash logs:
http://bjango.com/help/crashlog/

Mac crash logs:
http://serato.com/scratchlive/support/6600/how-to-get-a-crash-log-in-mac-osx

If you are on Mac OS X Lion, you might require this additional step to unhide your Library directory:
http://www.se7ensins.com/forums/topic/428277-unhide-library-folder-in-mac-os-x-107-lion/

For Mac OS X 10.7+, the card art files are stored in the sandboxed directory at:
/Users/<Username>/Library/Containers/com.deckedbuilder.deckedbuilder/Data/Library/Caches/com.deckedbuilder.deckedbuilder